Exchange FAQs for the giggle store

Yes, we offer exchanges for items that meet our exchange policy criteria. Please ensure the product is in its original condition with tags intact.

To request an exchange, contact our customer support team or visit the "Exchange" section on our website. Provide your order details and the reason for the exchange.

Items are eligible for exchange if:
They are unused and in their original condition.
Tags and packaging are intact.
The exchange request is made within the specified time frame (e.g., 7 days from delivery).

If the desired item is out of stock, you can choose to exchange for another item of equal value or request a store credit.

Exchange shipping costs depend on your location and the reason for the exchange. If the product has a defect or you received the wrong item, we will cover the shipping costs.

Once we receive your item and it passes the quality check, we process the exchange within 3-5 business days. Delivery times may vary based on your location.

Items purchased during sales or promotions are generally not eligible for exchange unless they are defective or incorrect. Please check the terms of the sale for details.

You will receive a confirmation email with tracking details once your exchanged item has been shipped.

If you receive a defective or incorrect item, contact us immediately with your order details and a photo of the product. We will arrange for a replacement or exchange at no additional cost.